We understand that sometimes a return may be necessary. Therefore, we offer a 30-day period from the receipt of your package to initiate a return. If you need more time, please contact us at customerrelations@myforeverdress.com, and we will be happy to assist you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerrelations@myforeverdress.com. Please note that returns must be sent to the address provided in the email. There is a return fee of $6.95, which will be deducted from your refund.
If your return is accepted, you will have 7 days from receiving the prepaid label to ship your package. Refunds are issued 7-15 business days after your return has been delivered to our office. We’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at customerrelations@myforeverdress.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (like special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerrelations@myforeverdress.com.
What If I Need More Help?
Email us at customerrelations@myforeverdress.com.
