SPEZIFIKATIONEN

Each piece in our collection is handcrafted with meticulous attention to detail, using premium materials that guarantee unparalleled durability and brilliance. Our commitment to excellence ensures that our accessories are unique and unforgettable.

We understand that sometimes a return may be necessary. Therefore, we offer a 30-day period from the receipt of your package to initiate a return. If you need more time, please contact us at customerrelations@myforeverdress.com, and we will be happy to assist you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerrelations@myforeverdress.com. Please note that returns must be sent to the address provided in the email. There is a return fee of $6.95, which will be deducted from your refund.

If your return is accepted, you will have 7 days from receiving the prepaid label to ship your package. Refunds are issued 7-15 business days after your return has been delivered to our office. We’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at customerrelations@myforeverdress.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (like special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. 

As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerrelations@myforeverdress.com.

What If I Need More Help? 

Email us at customerrelations@myforeverdress.com.

We are committed to providing the best customer service. To reach us, you can choose the most convenient option:

Email: Send your inquiries or requests to customerrelations@myforeverdress.com.

Online Chat: Speak directly with our team through the chat available at the bottom right of our website.

Phone: If you prefer to speak with us, call us at +1 772 617 7949.

We want to ensure you have the best shopping experience possible. Don’t hesitate to reach out!

Clean with mild soap and water.

Dry with a clean, flannel cloth.

Avoid abrasive products and frequent exposure to water.

Processing and Shipping Times:

Accessories: Processing and shipping time is 3 to 5 business days.

Dresses: Products like dresses are handmade and require 30 business days for production before shipping.

Our team strives to ship your purchases within 24 hours or the next business day. If a purchase is made after 11 am on a Saturday, we will likely ship the product on Monday.

If you have any questions, email us at: customerrelations@myforeverdress.com.

Return Policy

Return Window: You can return products within 30 days of purchase.

Return Shipping Costs: Customers are responsible for return shipping fees.

A $6.95 processing fee will be deducted from your refund.

Please complete the tracking form below to ensure a guaranteed return. We need the tracking number to process your return.

Products must be returned in new and unused condition.

Products with custom logos are not returnable.

You will receive a full refund for the product, excluding shipping costs. Refunds will be issued to the credit card or PayPal account used for the original purchase within 10 business days of receiving the returned item.

Any shipping issues, such as missing or incorrect items, must be reported within 72 hours of receiving your package.

Method Delivery                     Time                            Price

Standard Shipping       4-10 business days              Free

Shipping Protection     4-10 business days               $9

Express Shipping         2-7 business days              $14,95

Note: Delivery times are estimates and not always guaranteed. Shipping carriers may experience delays beyond our control. Weekends and holidays are excluded from the delivery time calculations. Orders placed on weekends, during special promotions, or holidays may require additional processing time due to higher order volumes.

Method Delivery                        Time                         Price

DHL Standard                    6-17 business days         Free

Shipping Protection          6-17 business days           $9

DHL Express                      4-10 business days         $29

Note: Duties and import taxes are calculated and paid at checkout. Delivery times are estimates and not guaranteed.